Sify has a tested methodology in place to ensure a risk mitigated and effective approach for selective off shoring of Infrastructure Management services.
Sify understands that apart from its capabilities, experience, service culture & methodologies, it needs to combine the right proportion of flexibility and control in its engagement model.
The Sify engagement governance structure ensures the following:
- Single point of project contact from Sify for service delivery
- Service level management and risk management at operational level
- Periodic reporting and reviews to ensure adherence to performance commitments
- Seamless processes for contract level reviews and changes - scope, time, quality & price
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