Sify has primary command centers in Chennai, and secondary centers in Bangalore and Mumbai. These GMOCs have an availability of 99.99%. Sify also leverages a global network infrastructure, over which our services would be provided.

For more details please go to service infrastructure.

Sify has its primary command centers in Chennai, and secondary back up centers in Bangalore and Mumbai.

Sify follows stringent policies on information security and intellectual property. Sify's security task force (STF) constantly monitors and manages security operations for both our customers and us. The task force is responsible for identifying and addressing security issues in the infrastructure.

Sify stringent security practices cover

• Personnel security
• Network security
• Anti-virus policies
• Desktop user policy
• Physical security
• Contractual security

Sify brings its own integrated set of service tools:

• Sify NMS – a comprehensive enterprise system management tool
• Sify IONI – Sify’s management portal
• Sify Infodesk – Sify’s trouble ticketing system

Sify also has capabilities in various leading tools for monitoring and management of infrastructure such as Unicenter TNG, HP Openview, IBM Tivoli and BMC Patrol, to name a few.

Sify's in-house set of tools, integrate well with the leading commercial products.

Sify provides you with two options.

• You can continue to use HP OpenView and Remedy. Sify has the necessary skills in HP Openview & Remedy, but you will need to extend licenses for HP Openview & Remedy to Sify, and provide us access to your global network
• Sify can provide services using our own in-house set of tools for infrastructure management and reporting

Yes. Sify's service tools like Sify NMS and Sify IONI can be integrated with your existing licensed tools.